Privacy Policy

Last updated: September 10, 2026

Aovlo is operated by Xi'an North Huachuang Microelectronics Equipment Co., Ltd. ("Aovlo", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.aovlo.com, browse our pet products, place an order, contact customer support, or otherwise use our store.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, shipping and billing address, order details, payment confirmation information, product questions, return requests, photos shared for support, and messages you send to us.

We may also collect information automatically when you use our store, including device information, browser type, IP address, pages viewed, referring pages, cart activity, checkout activity, cookies, and similar analytics data.

How We Use Information

  • To process orders, payments, shipping, delivery, returns, refunds, and customer service requests.
  • To provide pet product information, sizing help, safety guidance, order updates, and tracking support.
  • To improve our store, product assortment, website performance, fraud prevention, and customer experience.
  • To send service messages, marketing messages where permitted, and important policy or order updates.
  • To comply with legal, tax, accounting, security, and regulatory obligations.

Cookies And Similar Technologies

Our store may use cookies, pixels, tags, and similar technologies to keep the site working, remember cart activity, understand store performance, personalize content, support advertising, and help prevent fraud. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.

How We Share Information

We may share information with service providers that help us run the store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, customer support tools, fraud prevention services, marketing tools, and professional advisers. We may also disclose information when required by law, to protect our rights, to prevent misuse, or in connection with a business transfer.

Pet Product Support Information

If you contact us about a pet product, we may ask for details such as your pet's size, the product name, order number, photos of the item or packaging, and a description of the issue. We use this information only to help review the request, provide support, and improve our products and policies.

International Transfers

Because we use global service providers, your information may be processed in countries or regions outside your place of residence. Where required, we use appropriate safeguards designed to protect personal information in accordance with applicable law.

Data Retention

We keep personal information for as long as reasonably necessary to provide our store services, complete transactions, resolve disputes, maintain business records, prevent fraud, comply with law, and enforce our agreements. Retention periods may vary depending on the type of information and our legal obligations.

Your Rights And Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to withdraw consent or opt out of certain marketing communications. To make a privacy request, contact us using the details below.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No online service can be guaranteed to be completely secure, so please use care when sharing information online.

Children

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review the request.

Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.

Contact Us

For privacy questions or requests, contact Aovlo at support@aovlo.com or call +86 15084438253.

Legal business name: Xi'an North Huachuang Microelectronics Equipment Co., Ltd.
Unified Social Credit Code: 91610131MAB0XW6J8H
Registered business address: 4th Floor, Block D, National Service Outsourcing Demonstration Base, No. 11 Jinye 1st Road, High-tech Zone, Xi'an City, Shaanxi Province, China
Website: www.aovlo.com