Terms of service
Last updated: July 2021.
These Terms of Service (the "Terms") govern your access to and use of Aovlo, including www.aovlo.com, our online store, product pages, checkout, customer support, and related services (collectively, the "Services"). Aovlo is operated by Xi'an North Huachuang Microelectronics Equipment Co., Ltd, 4th Floor, Building D, National Service Outsourcing Demonstration Base, No. 11 Jinye 1st Road, High tech Zone, Xi'an City, Shaanxi Province, China ("Aovlo", "we", "us", or "our"). By visiting our store or purchasing from us, you agree to these Terms.
1. Store operator and contact details
Store name: Aovlo
Legal business name: Xi'an North Huachuang Microelectronics Equipment Co., Ltd
Registered business address: 4th Floor, Building D, National Service Outsourcing Demonstration Base, No. 11 Jinye 1st Road, High tech Zone, Xi'an City, Shaanxi Province, China
Customer support email: support@aovlo.com
Customer support phone: +86 150 8443 8293
2. Use of our store
You may use our store only for lawful personal or household shopping purposes. You agree not to misuse the Services, interfere with store operations, attempt unauthorized access, submit false information, abuse promotions, or use our store in a way that violates applicable law or the rights of others.
3. Pet products and product information
Aovlo offers physical pet supplies and accessories, including grooming tools, interactive toys, pet beds, freshening essentials, and related items for cats, dogs, and other compatible pets. Product pages describe the selected item, included components, price, size, color, material, compatibility, and relevant use or care information where available.
Product photos, colors, packaging, measurements, and accessories may vary slightly because of screen settings, manufacturing batches, supplier updates, and manual measurement. Please read each product page carefully before purchase and choose items that match your pet's size, habits, age, health condition, and supervision needs.
Pet toys, grooming tools, beds, sprays, and accessories must be used only for their intended purpose. Supervise pets when using interactive toys, feather toys, string toys, plush toys, electronic toys, grooming items, or any product with small parts. Stop use immediately if an item becomes damaged, loose, worn, or unsafe for your pet.
4. No veterinary advice
Information on our store is provided for general shopping and product-use purposes only. It is not veterinary, medical, or professional care advice. If your pet has allergies, skin irritation, wounds, illness, anxiety, severe matting, abnormal behavior, or other health concerns, consult a qualified veterinarian or professional groomer before using a product.
5. Orders, pricing, and availability
Placing an order is an offer to purchase the selected products. We may accept, reject, cancel, or limit an order where permitted by law, including when information is incorrect, payment cannot be verified, inventory is unavailable, fraud is suspected, shipping is not available, or a product listing contains an obvious error.
Prices, promotions, product availability, shipping options, and estimated delivery times may change without notice. We try to keep store information accurate, but errors may occur. If we discover a material error after your order is placed, we may contact you with available options or cancel and refund the affected item.
6. Payment
You agree to provide current, complete, and accurate purchase and account information. Payment processing is handled by third-party payment providers. We do not store complete card details on our own systems. Your payment method may be charged when your order is placed or processed, depending on the checkout method used.
7. Shipping and delivery
Shipping and delivery times are estimates and may vary by destination, carrier, product, customs processing, weather, holidays, and other circumstances outside our control. Tracking updates may take a few days to a week to appear after shipment. More information is available in our Shipping Policy.
8. Returns and refunds
Eligible returns must be requested within 30 calendar days after delivery. Some pet-care items may be excluded from change-of-mind returns for hygiene, safety, or resale reasons where permitted by law. More information is available in our Refund Policy.
9. Privacy
Our collection and use of personal information is described in our Privacy Policy. Shopify and other service providers may also process personal information to provide checkout, payment, shipping, fraud prevention, analytics, and store services.
10. Intellectual property
The store design, text, graphics, images, product descriptions, logos, icons, and other content on the Services are owned by us or used with permission. You may not copy, reproduce, modify, distribute, sell, scrape, or exploit store content except as permitted by law or with our written permission.
11. Reviews, feedback, and submissions
If you submit reviews, photos, comments, suggestions, ideas, or other content to us, you confirm that you have the right to share it and that it does not violate another person's rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for store operation, product support, marketing, and improvement purposes where permitted by law.
12. Third-party services and links
Our store may contain links to third-party websites or use third-party services such as payment processors, shipping carriers, analytics tools, email tools, and social media platforms. We are not responsible for third-party websites, services, policies, or content. Your use of third-party services may be subject to their own terms and privacy policies.
13. Disclaimers and limitation of liability
To the fullest extent permitted by law, the Services and products are provided on an "as available" basis. We do not guarantee that the store will be uninterrupted, error-free, or free from harmful components. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages except where such limits are prohibited by law.
Nothing in these Terms limits rights that cannot be limited under applicable consumer protection law.
14. Indemnity
You agree to indemnify and hold Aovlo, Xi'an North Huachuang Microelectronics Equipment Co., Ltd, and our service providers harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the Services, breach of these Terms, violation of law, or infringement of another person's rights.
15. Governing law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
16. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on this page with the updated date shown above. Your continued use of the Services after changes are posted means you accept the updated Terms.
17. Contact us
If you have questions about these Terms, contact us at support@aovlo.com or +86 150 8443 8293.
Effective date: July 2021.
Last updated: July 2021.