Refund policy
Last updated: September 7, 2026.
Aovlo offers a 30-calendar-day return request window after delivery for eligible items purchased from this store.
30-day return window
You may request an eligible return within 30 calendar days after delivery. Contact us before sending anything back and wait for written approval and the correct return address.
Eligible return condition
For change-of-mind returns, items must be unused, unwashed, complete, and in substantially the same condition received. Pet-care items that cannot safely be resold for hygiene reasons may be excluded from change-of-mind returns where permitted by law.
Return shipping and fees
For eligible change-of-mind returns, the customer is generally responsible for return shipping. Original shipping charges are not refundable unless required by law or we confirm otherwise.
If we confirm that an item arrived damaged, defective, incorrect, or missing because of an error on our side, we will explain the available remedy and any prepaid label, replacement, collection, or reimbursement arrangement before the return.
How to request a return
Email support@aovlo.com within 30 calendar days after delivery with your order number, item name, reason for return, and clear photos when helpful. Unauthorized or cash-on-delivery returns may be delayed or refused where permitted by law.
Return address
Returns must be sent to the following address after you receive written approval from us:
4th Floor, Building D, National Service Outsourcing Demonstration Base, No. 11 Jinye 1st Road, High-tech Zone, Xi'an City, Shaanxi Province, China
Phone: +86 150 8443 8293
Please do not send returns to this address without prior written approval. Unauthorized returns may be refused or delayed.
Refunds
After an authorized return arrives, we inspect it and notify you of the result. Approved refunds are issued to the original payment method for the eligible amount actually paid after discounts. Bank or payment provider processing times may vary.
Cancellations and order issues
Contact us as soon as possible for cancellation, address changes, damaged items, incorrect items, or missing items. If an order has already entered fulfillment, cancellation or address changes may no longer be possible.
This policy does not limit mandatory consumer rights that apply in your location.
Contact and company information
Aovlo is operated by Xi'an North Huachuang Microelectronics Equipment Co., Ltd. Registration number: 91610131MAB0XW6J8H. For return or refund requests, email support@aovlo.com or call +86 150 8443 8293.